You can submit a request for your case to be reviewed by the OIA as long as:
- You are a current registered student or you were a registered student (former student) at a Higher Education provider.
- The Higher Education provider a member of the OIA scheme- the University of Bedfordshire is part of the scheme therefore you would be eligible to request your case be reviewed.
- The OIA are able to deal with the type of complaint you are requesting be looked into- for further details about what the OIA can and cannot deal with, please click here.
- The OIA typically expect that a student has already followed their Higher Education provider's internal procedures (e.g. appeals or complaints procedure to full conclusion). Once a student has exhausted all internal processes relevant to their case within the university, the university should provide a student with a Completion of Proceedings Letter. It is once a student has received this letter that they can then typically go to the OIA, if not satisfied with the university outcome, to request their case be reviewed.